Effective communication: How to apply it to increase sales through WhatsApp?

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Have you lately had disagreements with your clients, problems with the equipment or misunderstandings with the conditions of your service? The problem is likely to be the lack of effective communication in managing your sales via WhatsApp . In this channel, the relationship with users will be fueled only by text - without tone of voice, gestures, looks - if you do not know how to communicate through them, the relationship with your customers will be broken. Luckily, the scenario can change completely if you follow the 5 recommendations that we will give you below  effective communication tips for.

Know who you communicate with and why We all have a way of communicating when we talk to bosses or family that is quite different from what we have when we talk to friends or acquaintances, the same should happen with your clients when you sell on WhatsApp . Communicating with a teenage buyer is not the same as an adult buyer, much less CU Leads when we talk to them for different reasons. If a customer comes confused, without knowing what he is looking for, you should speak to him in a different way than another who is clear about his purchase intention. One seeks explanations and information and the other seeks to finalize the acquisition of it.



Therefore, we must ensure that our first approach is open , know the reason why a client approaches us or why we approach, ask and quickly find out the profile of the user with whom we speak and focus the communication strategy to resolve your situation or offer a solution to your need. Only good salespeople know how interested the customer is in seeing how their product can touch their emotional chord . It is important that you remember that we are beings with personal needs that generate emotions, and these emotions can be the bridge to reach their mind and explain how they can have a better life with your product.