Crisis in social networks: how to create a contingency plan? "Snake" reputation to make her new album, tour and merchandise. so now you know, you need to a) recognize your problem and accept responsibility so that b) you can create an emotional bond with your audience and they will have empathy for you and truly believe you. One of the most important steps when creating a contingency plan is to define those responsible, and I am not only talking about who was at fault but who is going to take charge of the situation.
Remember that it is a time of chaos, we do not want more confusion, we want trained people to be able to resolve the conflict without creating more problems. This is a good exercise that you can do with your responsible area managers so that they can practice the Indonesia WhatsApp Number Data protocols they must follow, the chain of command they will follow and everything they need to avoid to contain the situation.
And now that you know who will be responsible for what, it is important that you define what you are going to say in your apology or statement. It is obvious that you cannot know what is going to happen or what you are going to have to say, but a tip that can help you is to define what your message is as a company. We had already mentioned it at the beginning.
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